Happy employees can increase profit. Many practice owners and managers assume that the key to productive staff is more money but that is only part of the story. A study conducted at the University of Warwick  found that happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive.
The growing body of research around employee happiness and the link to profitability is persuasive. It is simple – positive and happy staff are engaged, productive and committed to creating a positive environment. Happy employees will result in less turnover, fewer patient complaints, increased productivity, lower error rates, better teamwork, and less stress which all lead to increased profits.
Creating a workplace filled with happy people isn’t all about salary increases. In fact, a 2016 Gallup poll of more than 1 million employed U.S. workers concluded the number 1 reason people quit their jobs is a bad boss. So, don’t start thinking that you can make people happy and more productive if you give them more money.
Instead here are 5 things you can easily do to change the happiness level in your employees and improve your bottom line.
- Don’t make promises you can’t keep. Broken promises will undermine trust.
- Provide consistent feedback. Use feedback as a teaching tool and deliver it objectively and fairly.
- Respect the skills that each employee brings to the practice. Ask them what is a better more efficient way for them to do their job and make sure you provide the best tools for them to accomplish what needs to be done.
- Share your dreams and goals for the practice. Your goals make their job safe. People want to see the big picture and want to be involved.
- Positive feedback about a job well done, goals met or increased productivity will go a long way. Engaged employees are self-motivated to go above and beyond but they won’t do it day-after-day without some recognition.
 Oswald, A.J., Proto, E., and Sgroi, D. 2014: Happiness and Productivity. University of Warwick.