System Requirements
Onpoint utilizes the AdvancedMD web-based practice management software (AdvancedPM) which includes a scheduler, patient registration, billing, and collections, and reporting all geared toward streamlining the business processes of your practice.
AdvancedPM is easy to use and you get all upgrades and software maintenance for free. No more expensive computer equipment, because all you need is a typical PC and internet access. If you can use the Internet, if you bank online, or have purchased airline tickets online then you can use AdvancedPM. Best of all, Onpoint provides all of the training, implementation and support for as long as you are our client.
Below is a list of hardware, software and Internet requirements that are recommended for optimal performance.
Hardware | Desktop/Laptop | iPhone & iPad, Wifi + Cellular | Software
Hardware
For optimal performance, office machines run Microsoft Windows, Internet Explorer, and Office, and other purchased commercial software only. Avoid downloads such as internet toolbars, popup blockers, etc.
AdvancedMD is not optimized for touchscreen tablet devices, with the exception of iPhone and iPad iOS apps.
Desktop/Laptop
Apple: support of iMac, Mac Mini & Macbook models running the most current OS
Windows: support for Windows 10
Minimums
Processor - Intel or AMD Quad Core 3.2 GHz or higher
RAM - 8 GB
Hard Drive Space - 20 GB Free
Resolution - 1366x768 (to snap apps)
iPhone & iPad, Wifi + Cellular
Minimum l Recommended
Apple iPad (5th generation) l iPad Pro or newer
Apple iOS 11 l iOS 13 or newer
Android Marshmallow 6.0 l Pie 9.0 or newer
Android tablet l Samsung Galaxy Tab Active 2
Internet Explorer is no longer supported.
Software
Software requirements and suggestions:
Adobe Acrobat Reader for workstations printing reports
OS – Windows 10 (RT not supported)
Mac OS (current version)
Speech to Text (Dragon Medical version 14 or later)
Microsoft Office 2016 (Office Professional is no longer required)
Web Browser – EDGE (Chromium version)
Web Browser – Google Chrome (current version)
Web Browser – Safari (current version)
Internet
Your connection should meet the following minimums:
Concurrent users (sharing connection) l Min Download* l Min Upload*
1-5 concurrent users l 512 kb/s l 256 Kb/s
6-10 concurrent users l 768 kb/s l 384 Kb/s
11-20 concurrent users l 1024 kb/s l 384 Kb/s
21-30 concurrent users l 1.5 Mb/s l 512 Kb/s
30+ concurrent users l T1 or higher
Latency test average** l <100 ms
* Recommended tested speed. This is the tested actual speed, not the speed listed by your Internet Service Provider. Much like automobile gas mileage ratings, your actual speed may vary from the listed speed.
** From a command prompt, type “ping www.advancedmd.com”. The result average time should be less than 100 milliseconds.
Verify your network speed with speedtest.net.
Additional Considerations
Other Internet traffic: The speeds recommended pertain to the AdvancedMD applications only. If there is additional Internet traffic in the office (web browsing, etc.), you may wish to use higher speeds.
Multiple locations: We strongly recommend an independent Internet connection for each location.
EHR Bandwidth Requirements
AdvancedMD EHR has faster Internet bandwidth requirements and we recommend minimum requirements for connections to help you achieve an optimal experience.
Home Internet service bandwidth packages, such as DSL packages, provide a higher speed for downloading information and a much lower speed for upload of information. The EHR software downloads patient historical information as well as uploads the documentation inputs and data scanned into to the patient record. This interaction requires a higher upload speed than most home Internet service packages offered.
EHR requires a minimum upload and download bandwidth rate of 1.5 Mb/s for the EHR application. If the practice has other applications or Internet uses, the connection must be greater than 1.5 Mb/s.
Optimal Bandwidth Recommendations for EHR
The table below provides the required ISP bandwidth recommendations for an optimal EHR experience. Please note that these numbers are estimates based upon average product usage. Extensive use of scanned documents may require higher bandwidth speeds.
Concurrent users (sharing connection) l Min Download l Min Upload l Rec. Upload
1-5 concurrent users with latency <100ms l 1.5 Mb/s l 1.5 Mb/s l 5 Mb/s
6-19 concurrent users with latency <100ms l 3 Mb/s l 3 Mb/s l 10 Mb/s
20+ concurrent users - Call for recommendation
Upload speed is important when using EHR compared to just normal Internet browsing.
Bandwidth requirements vary based upon number of users, amount of activity, and the size of file attachments.
If there is additional Internet traffic in the office, you may wish to use higher speeds.
When checking with Internet Service Providers (ISP) you need to ask for definite upload speeds within a very small range that they can guarantee.
Connecting multiple locations? We recommend an independent Internet connection for each location.
The speeds recommended in the table above pertain to the EHR application only.
Internet Explorer is no longer supported.
Peripheral
PCs will need access to the Internet either directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Wireless, or fractional T1 lines. Note: Satellite service is not recommended, as latency is usually unacceptable.
Printers
For desktop printing, Windows compliant laser printer (recommend HP)
Optional: Label printer (recommend Seiko or Dymo)
Avoid all-in-one machines (print/fax/scan) and dot-matrix printers
For iPad printing, AirPrint compatible printer (see list of supported printers here)
Scanners
TWAIN-compliant full-sheet scanner (recommend CanoScan) that can upload for integrated fax (bulk is recommended)
Optional: Card scanner for insurance cards (recommend ScanShell 800NR for Windows 7 & 8)
Credit Card Readers
Should have a local connection to the PC (not network only)
Avoid all-in-one machines (print/fax/scan)
Internet Explorer no longer supported.