Receptionist

ROLE SUMMARY:
The Medical Billing Receptionist is responsible for a variety of functions in a busy medical billing office.  The position supports all departments and the office environment.  This position performs a variety of clerical duties under general supervision.

ESSENTIAL DUTIES:

  1. Incoming mail.
    1. Process all incoming mail and prepare for posting.
    2. Update returned patient mail address’ and or carrier remit to address’
  2. Outgoing mail
    1. Fold, Stuff and stamp outgoing mail in a timely manner
  3. Maintain unapplied payments, both insurance and patient.
  4. Answer phones and resolve calls accordingly.  This will include, but not  limited to, negotiating payment plans with patients, accepting payments over the phone, updating patient demographics and information insurance and sending tasks to others for further review and follow-up.
  5. Process and distribute missed calls, voicemails and facsimiles as appropriate and timely.
  6. Make past due phone calls, schedule follow up and document actions taken on patient accounts.
  7. Scan paper work and process as directed.
  8. Complete all tasks received via the Onpoint dashboard, daily.
  9. Purchase and stock supplies for the office as needed and approved by supervisor
  10. Keep a friendly and clean office.
  11. Other special projects suck as data entry, data corrections, edits and updates as assigned.
  12. Abide with HIPAA and PHI guidelines at all times.

SKILLS, KNOWLEDGE, AND ABILITIES:

      1. Excellent verbal, written and interpersonal communication skills.
      2. Proficient with Windows, MS Office, Outlook and Chrome as well as other web browsers.
      3. Excellent organization skills and attention to detail.
      4. Demonstrates an independent work initiative, sound judgment and strong work ethic.
      5. Ability to handle multiple tasks simultaneously
      6. Experience with AMD practice management software a plus but not required.

MINIMUM REQUIREMENTS:

    1. High school diploma or GED
    2. One year of experience in a health care setting preferred.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel and employees may be required to perform other duties as assigned.